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Leading Insurance Companies Drive Top-Line Growth and Achieve Operational Efficiency with Siebel Insurance

Carriers Turn to Siebel Systems for New Ways to Drive Sustainable Profitability as the Property Casualty and Life Insurance Markets Flatten

SAN MATEO, Calif. - May 25, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that it is working with the world's leading insurance companies to help them drive top-line growth, achieve measurable cost savings, and improve business processes. Siebel Insurance, Siebel Systems' insurance industry-specific customer relationship management (CRM) solution, is enabling insurance organizations to more effectively understand their markets, customers, and distribution channels to enhance customer service, target areas of profitable growth, and further control claims costs.
"Top-line growth is a key priority for insurance executives managing property casualty and life insurance organizations," said John Burke, Vice President and General Manager, Siebel Insurance. "With Siebel Insurance, executives can gain critical insight into the performance of their businesses, make decisions to positively impact the bottom line, and implement new customer-focused initiatives to increase the profitability of every customer."

In addition to driving top-line growth, insurance organizations are focused on controlling costs and achieving operational efficiencies. Property casualty insurers, for instance, remain strongly focused on claims and claims-related costs, which typically account for 80 percent of the premium dollar. Siebel Systems recognizes that claims excellence is a key factor in ensuring operational profitability, and Siebel Insurance solutions assist insurers in achieving their combined goals of superior claims cost control and outstanding claims service. Siebel Insurance enables insurance organizations to more efficiently handle claims inquiries through the entire life cycle of a claim and to more effectively detect, monitor, and prevent fraudulent claimsall in an effort to reduce overall costs associated with insurance premiums and to protect customers.
Proven Customer Success

COUNTRY Insurance & Financial Services initially selected Siebel Insurance as part of its strategy to improve customer service and operational efficiency, identify and target growth opportunities and manage claims costs. As a result of implementing Siebel Insurance, COUNTRY has recognized a 25 percent increase in the productivity of its claims adjusterstranslating to faster and more efficient customer service for clients. These results have positively impacted COUNTRY and the organization's bottom line.

"The Siebel Systems insurance team understands the insurance industry, and the company's products and services align seamlessly with our business goals and objectives," said Al Reiss, Senior Vice President of Service Operations for COUNTRY. "Siebel Systems is a valued business partnernot just a vendorand we have achieved superior and sustainable business operational results via our partnership with them."

The comprehensive suite of applications within Siebel Insurance enables insurance companies to manage, synchronize, and coordinate all customer touchpoints across any channel of interaction. Siebel Insurance also provides industry-specific insurance capabilities to meet the needs of organizations that manage multiple sales and service channels, including direct sales, captive and independent agencies, brokers, call center customer service and claims service organizations, service providers, and field claims adjusters. Using Siebel Insurance, organizations can consolidate information from disparate back-office systems, such as policy, claims, and billing systems, to provide insurance professionals with a single view of customer portfolios to better serve customers and intelligently cross-sell additional products and services.

Siebel Systems is a leading provider of insurance solutions that help organizations optimize their people, processes, and technology around their customers. The company pioneered the industry-specific application model to help ensure that organizations of all sizes, across 23 industries, achieve demonstrable business value from their CRM solutions. Siebel Systems' marketing, sales, distribution, customer care, claims, and analytics offerings are designed specifically for insurance organizations, therefore requiring little to no customization. More than 270 insurance companies worldwide are using Siebel Insurance solutions to deliver outstanding customer experiences and superior business results, including AMP Financial Services; Farmers Insurance Group, Inc.; Gjensidige NOR Forsikring; Interpolis N.V.; Irish Life & Permanent Plc; Malaysia National Insurance Berhad; Northwestern Mutual Life Insurance Company; Standard Life Assurance Company; and Zurich Financial Services Group. For more information, please visit www.siebel.com/insurance.
About Siebel Systems

Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

Media Contact:

Shabana Khan
Siebel Systems, Inc.
Tel: (650) 477-1180
Email: shabana.khan@siebel.com

For more information on Siebel Systems solutions and services, please visit our Web site:
CRM - http://www.siebel.com/crm;
OnDemand Solutions - http://www.crmondemand.com;
Industry CRM - http://www.siebel.com/industry-crm;
Call Center & Service - http://www.siebel.com/call-center;
Sales Force Automation - http://www.siebel.com/sales-force-automation;
Marketing Automation - http://www.siebel.com/marketing-automation;
Business Intelligence - http://www.siebel.com/business-intelligence;
Integration Solutions - http://www.siebel.com/integration-solutions;
CRM Services - http://www.siebel.com/crm-services.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

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